Shipping Policy

Shipping Policy 

Thank you for visiting and shopping at https://www.italianluxurygroup.com.au/ Following are the terms and conditions that constitute our Shipping Policy. Italian Luxury Group seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.

All deliveries have a Track & Trace whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave if this is something you specifically require please email our team info@italianluxurygroup.com.au.  We  understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.

Christmas cut off:

            The best chance of delivery before Christmas

            Standard deliveries

            14 Dec to Interstate state metro or state regional areas

            19 Dec Delivery to and from metro areas

             Express deliveries

            18 Dec to delivery in WA, north Queensland and remote areas

            19 Dec to Interstate state metro or state regional areas

            20 Dec Delivery to and from metro areas

  • Dispatch Issues

Due to issues impacting the supply of our products, please allow an additional 5 days for delivery.

  • Dispatch closure

Our warehouse is closed between 22 and 27 December. Please allow additional days for delivery for orders placed during this period. 

Australian Wide 

FREE SHIPPING

Italian Luxury Group ships to Australian.

We offer Free Shipping on all Australian merchandise Standard orders over $60. The free shipping discount is applied automatically in cart when the $60 threshold is reached. The free shipping discount applies to Standard shipping.

Shipment processing time

All orders are processed within 24-48 Hours. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping charges for your order will be calculated and displayed at checkout. 

Delivery delays can occasionally occur during peak seasons, such as Christmas, Black Friday, Cyber Monday

Shipment to P.O. boxes or APO/FPO addresses

Italian Luxury Group ships to addresses within the Australian Territories, and APO/FPO/DPO addresses. 

Drivers will ask the receivers name, sign the scanner with ‘ATL’ and leave the parcel in a sensible place for the customer to pick up once they leave
If no one comes to the door and the franchisee considers the location a safe drop, the standard ATL process will be followed. Transit Warranty conditions for ATL will apply.
If no one comes to the door and the franchisee does not consider the location a safe drop, they will follow the standard failed delivery card process.
All regional areas will be delivered using the standard ATL process.

In Stock ready to ship (Means)

  1- Physically produced in one of our warehouses or suppliers, ready for shipment.
  2- Materials stored in our warehouses or by our suppliers that are ready for the production of the products.

Specific Cases (Lamborghini Travel Bags, Framed Prints and Vintabros T-shirts which can take a minimum of 2 weeks for manufacturing.

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes 

Italian Luxury Group is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). For Eu customers please note that all the prices are exclusive of VAT.

Damages 

Italian Luxury Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim.

Tracking your order

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse. 

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team via email info@italianluxurygroup.com.au our so we can lodge an enquiry for you.

Incorrect Address

If there is an error with your address, please contact info@italianluxurygroup.com.au ASAP and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

International Shipping Policy 

We currently ship worldwide
Perfumes and Home Fragrances 

DGA Fedex contribution for shipments of dangerous goods (Perfumes) $125 Aud

December delivery times may vary due to high order volumes. 

Watches & Jewellery 

FREE DELIVERY WORLWIDE

FedEx, DHL, DPD
, and UPS are all examples of Express services that have courier networks who operate nationally and globally.

Estimated time for metro areas.

Australia 1/3 +Business Days
Asia 3/5 +Business Days
Europe 3/5 +Business Days
United States 3/5 +Business Days
Rural and remote areas 10/20 +Business Days
We cannot ship to Po Box - Residential or business addresses only.

Returns Policy 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. 

Worldwide Shipping rates & delivery estimates 

UNITED STATES

Estimate

STANDARD DELIVERY TIME ESTIMATE 6+ BUSINESS DAYS Tracking available

 

AUD

USD

COURIER

0 UP TO 250g

19

$12.75

Sendle

251g UP TO 500g

25.28

$16.97

Sendle

501g UP TO 1000g

35.41

$22.96

Sendle

1001g UP TO 1500g 

40.35

$29.41

Sendle

1501g UP TO 2000g 

49.05

$31.81

Sendle

2001g UP TO 2500g 

55.92

$36.26

Sendle

2501g UP TO 3000g

59.58

$38.64

Sendle

3001g UP TO 3500g

63.25

$41.01

Sendle

3501g UP TO 4000g

66.92

$43.39

Sendle

4001g UP TO 4500g

70.58

$45.77

Sendle

4501g UP TO 5000g

74.25

$48.15

Sendle

5001g UP TO 5500g

77.92

$50.52

Sendle

5501g UP TO 6000g

81.58

$52.90

Sendle

6001g UP TO 6500g

85.25

$55.28

Sendle

6501g UP TO 7000g

88.92

$57.66

Sendle

7001g UP TO 7500g

92.58

$60.03

Sendle

7501g UP TO 8000g

96.25

$62.41

Sendle

8001g UP TO 8500g

100

$64.84

Sendle

8501g UP TO 9000g

103.58

$67.17

Sendle

9001g UP TO 9500g

107.25

$69.54

Sendle

9501g UP TO 10000g

110.92

$71.92

Sendle

EXPRESS DELIVERY TIME ESTIMATE 2-4+ BUSINESS DAYS Tracking available

UNITED STATES

AUD

USD

COURIER

0 UP TO 250g

$30.00

$20.70

FEDEX

251g UP TO 500g

$38.00

$26.22

FEDEX

501g UP TO 1000g

$40.00

$27.60

FEDEX

1001g UP TO 1500g 

$50.00

$34.50

FEDEX

1501g UP TO 2000g 

$60.00

$41.40

FEDEX

2001g UP TO 2500g 

$65.00

$44.85

FEDEX

2501g UP TO 3000g

$70.00

$48.30

FEDEX

3001g UP TO 3500g

$75.00

$51.75

FEDEX

3501g UP TO 4000g

$80.00

$55.20

FEDEX

4001g UP TO 4500g

$85.00

$58.65

FEDEX

4501g UP TO 5000g

$90.00

$62.10

FEDEX

EUROPE - Austria - Belgium - Denmark - Finland - France - Germany - Ireland - Italy - Luxembourg Netherlands - Norway - Poland - Portugal -  Spain - Sweden - Switzerland Greece - Hungary - Uk.

STANDARD DELIVERY TIME ESTIMATE 6+ BUSINESS DAYS Tracking available

 

AUD

EURO

COURIER

0 UP TO 250g

$19.00

 €           11.65

Sendle

251g UP TO 500g

$25.28

 €          15.51

Sendle

501g UP TO 1000g

$35.41

 €          21.72

Sendle

1001g UP TO 1500g 

$40.35

 €          24.75

Sendle

1501g UP TO 2000g 

$49.05

 €          28.94

Sendle

2001g UP TO 2500g 

$59.42

 €          35.06

Sendle

2501g UP TO 3000g

$63.08

 €          37.22

Sendle

3001g UP TO 3500g

$66.75

 €          39.38

Sendle

3501g UP TO 4000g

$70.42

 €          41.55

Sendle

4001g UP TO 4500g

$74.17

 €          43.76

Sendle

4501g UP TO 5000g

$77.75

 €          45.87

Sendle

5001g UP TO 5500g

$81.42

 €          48.04

Sendle

5501g UP TO 6000g

$85.08

 €          50.20

Sendle

6001g UP TO 6500g

$88.33

 €          52.11

Sendle

6501g UP TO 7000g

$92.42

 €          54.53

Sendle

7001g UP TO 7500g

$98.08

 €          57.87

Sendle

7501g UP TO 8000g

$99.75

 €          58.85

Sendle

8001g UP TO 8500g

$103.42

 €          61.02

Sendle

8501g UP TO 9000g

$107.08

 €          63.18

Sendle

9001g UP TO 9500g

$110.75

 €          65.34

Sendle

9501g UP TO 10000g

$114.42

 €          67.51

Sendle

EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available

EUROPE

AUD 

EURO

COURIER

0 UP TO 250g

$40.00

 €          24.80

FEDEX

251g UP TO 500g

$41.00

 €          25.42

FEDEX

501g UP TO 1000g

$43.00

 €          26.66

FEDEX

1001g UP TO 1500g 

$53.00

 €          32.86

FEDEX

1501g UP TO 2000g 

$62.00

 €          38.44

FEDEX

2001g UP TO 2500g 

$73.23

 €          45.40

FEDEX

2501g UP TO 3000g

$78.43

 €          48.63

FEDEX

3001g UP TO 3500g

$88.87

 €          55.10

FEDEX

3501g UP TO 4000g

$88.87

 €          55.10

FEDEX

4001g UP TO 4500g

$94.08

 €          58.33

FEDEX

4501g UP TO 5000g

$99.26

 €          61.54

FEDEX

NEW ZEALAND

STANDARD DELIVERY TIME ESTIMATE 5+ BUSINESS DAYS Tracking available

 

AUD

NZL

COURIER

0 g UP TO 1000g

$25.00

$26.89

Sendle

1001g UP TO 2000g 

$38.00

$41.00

Sendle

2001g UP TO 3000g 

$45.00

$48.48

Sendle

3001g UP TO 4000g

$50.00

$53.87

Sendle

4001g UP TO 5000g

$58.00

$62.49

Sendle

5001g UP TO 6000g

$68.00

$73.26

Sendle

6001g UP TO 7000g

$72.00

$77.58

Sendle

7001g UP TO 8000g

$78.00

$84.00

Sendle

8001g UP TO 9000g

$80.00

$86.20

Sendle

9001g UP TO 10000g

$86.00

$92.66

Sendle

EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available

NEW ZEALAND

AUD

NLZ

COURIER

0 g UP TO 1000g

$35.00

$37.72

FEDEX

1001g UP TO 2000g 

$40.00

$43.10

FEDEX

2001g UP TO 3000g

$46.00

$49.57

FEDEX

3001g UP TO 4000g

$52.00

$56.04

FEDEX

4001g UP TO 5000g

$60.00

$64.66

FEDEX

5001g UP TO 6000g

$70.00

$75.43

FEDEX

6001g UP TO 7000g

$75.00

$80.82

FEDEX

7001g UP TO 8000g

$80.00

$86.21

FEDEX

8001g UP TO 9000g

$85.00

$91.60

FEDEX

9001g UP TO 10000g

$90.00

$96.99

FEDEX

10001g UP TO 15000g

$250.00

$269.40

FEDEX

RUSSIA Czechia - Estonia - Latvia - Lithuania

STANDARD DELIVERY TIME ESTIMATE 10+ BUSINESS DAYS Tracking available

 

AUD

RUBLO

COURIER

0 UP TO 250g

$11.21

$541

Sendle

251g UP TO 500g

$19.28

$931

Sendle

501g UP TO 1000g

$34.03

$1,644

Sendle

1001g UP TO 1500g 

$51.00

$2,463

Sendle

1501g UP TO 2000g 

$64.17

$3,099

Sendle

2001g UP TO 2500g 

$77.50

$3,743

Sendle

2501g UP TO 3000g

$77.50

$3,743

Sendle

3001g UP TO 3500g

$85.38

$4,124

Sendle

3501g UP TO 4000g

$85.38

$4,124

Sendle

4001g UP TO 4500g

$100.00

$4,830

Sendle

4501g UP TO 5000g

$100.00

$4,830

Sendle

5001g UP TO 5500g

$113.46

$5,480

Sendle

5501g UP TO 6000g

$113.46

$5,480

Sendle

6001g UP TO 6500g

$126.92

$6,130

Sendle

6501g UP TO 7000g

$126.92

$6,130

Sendle

7001g UP TO 7500g

$141.54

$6,836

Sendle

7501g UP TO 8000g

$141.54

$6,836

Sendle

8001g UP TO 8500g

$154.62

$7,467

Sendle

8501g UP TO 9000g

$154.62

$7,467

Sendle

9001g UP TO 9500g

$169.23

$8,173

Sendle

9501g UP TO 10000g

$169.23

$8,173

Sendle

EXPRESS DELIVERY TIME ESTIMATE 2-3+ BUSINESS DAYS Tracking available

RUSSIA Czechia - Estonia - Latvia - Lithuania

AUD

RUBLO

COURIER

0 UP TO 250g

$48.00

$2,318

FEDEX

251g UP TO 500g

$66.00

$3,188

FEDEX

501g UP TO 1000g

$66.00

$3,188

FEDEX

1001g UP TO 1500g 

$78.00

$3,767

FEDEX

1501g UP TO 2000g 

$90.00

$4,347

FEDEX

2001g UP TO 2500g 

$100.00

$4,830

FEDEX

2501g UP TO 3000g

$110.00

$5,313

FEDEX

3001g UP TO 3500g

$120.00

$5,796

FEDEX

3501g UP TO 4000g

$130.00

$6,279

FEDEX

4001g UP TO 4500g

$142.00

$6,858

FEDEX

4501g UP TO 5000g

$152.00

$7,341

FEDEX

Qatar - Bahrain - United Arab Emirates

STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available

 

AUD 

AED

COURIER

0 UP TO 250g

$11.21

$7.22

Sendle

251g UP TO 500g

$19.28

$12.41

Sendle

501g UP TO 1000g

$34.03

$21.92

Sendle

1001g UP TO 1500g 

$51.00

$32.84

Sendle

1501g UP TO 2000g 

$64.17

$41.32

Sendle

2001g UP TO 2500g 

$77.50

$49.91

Sendle

2501g UP TO 3000g

$77.50

$49.91

Sendle

3001g UP TO 3500g

$85.38

$54.99

Sendle

3501g UP TO 4000g

$85.38

$54.99

Sendle

4001g UP TO 4500g

$100.00

$64.40

Sendle

4501g UP TO 5000g

$100.00

$64.40

Sendle

5001g UP TO 5500g

$113.46

$73.07

Sendle

5501g UP TO 6000g

$113.46

$73.07

Sendle

6001g UP TO 6500g

$126.92

$81.74

Sendle

6501g UP TO 7000g

$126.92

$81.74

Sendle

7001g UP TO 7500g

$141.54

$91.15

Sendle

7501g UP TO 8000g

$141.54

$91.15

Sendle

8001g UP TO 8500g

$154.62

$99.57

Sendle

8501g UP TO 9000g

$154.62

$99.57

Sendle

9001g UP TO 9500g

$169.23

$108.98

Sendle

9501g UP TO 10000g

$169.23

$108.98

Sendle

EXPRESS DELIVERY TIME ESTIMATE 2-3 + BUSINESS DAYS  Tracking available

Qatar - Bahrain - United Arab Emirates

AUD

EAU

COURIER

0 UP TO 250g

$30.00

$19.32

FEDEX

251g UP TO 500g

$46.00

$29.62

FEDEX

501g UP TO 1000g

$38.00

$24.47

FEDEX

1001g UP TO 1500g 

$47.00

$30.27

FEDEX

1501g UP TO 2000g 

$55.00

$35.42

FEDEX

2001g UP TO 2500g 

$65.00

$41.86

FEDEX

2501g UP TO 3000g

$66.00

$42.50

FEDEX

3001g UP TO 3500g

$70.00

$45.08

FEDEX

3501g UP TO 4000g

$72.00

$46.37

FEDEX

4001g UP TO 4500g

$76.00

$48.94

FEDEX

4501g UP TO 5000g

$79.00

$50.88

FEDEX

SOUTH KOREA 

STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available

 

AUD

KRW

COURIER

0 UP TO 250g

$16.00

$12,686

Sendle

251g UP TO 500g

$30.83

$24,446

Sendle

501g UP TO 1000g

$40.58

$32,177

Sendle

1001g UP TO 1500g 

$50.33

$39,907

Sendle

1501g UP TO 2000g 

$60.08

$47,637

Sendle

2001g UP TO 2500g 

$63.71

$50,512

Sendle

2501g UP TO 3000g

$67.33

$53,386

Sendle

3001g UP TO 3500g

$65.38

$51,841

Sendle

3501g UP TO 4000g

$69.23

$54,890

Sendle

4001g UP TO 4500g

$72.31

$57,330

Sendle

4501g UP TO 5000g

$75.38

$59,769

Sendle

5001g UP TO 5500g

$79.23

$62,819

Sendle

5501g UP TO 6000g

$82.31

$65,258

Sendle

6001g UP TO 6500g

$85.38

$67,698

Sendle

6501g UP TO 7000g

$88.92

$70,503

Sendle

7001g UP TO 7500g

$92.31

$73,187

Sendle

7501g UP TO 8000g

$95.62

$75,809

Sendle

8001g UP TO 8500g

$98.96

$78,462

Sendle

8501g UP TO 9000g

$102.31

$81,115

Sendle

9001g UP TO 9500g

$106.15

$84,165

Sendle

9501g UP TO 10000g

$109.23

$86,604

Sendle

EXPRESS DELIVERY TIME ESTIMATE 2-3 + BUSINESS DAYS  Tracking available

SOUTH KOREA 

AUD

KRW

COURIER

0 UP TO 250g

$30.00

$23,786

FEDEX

251g UP TO 500g

$46.00

$36,471

FEDEX

501g UP TO 1000g

$38.00

$30,129

FEDEX

1001g UP TO 1500g 

$47.00

$37,264

FEDEX

1501g UP TO 2000g 

$55.00

$43,607

FEDEX

2001g UP TO 2500g 

$65.00

$51,536

FEDEX

2501g UP TO 3000g

$66.00

$52,329

FEDEX

3001g UP TO 3500g

$70.00

$55,500

FEDEX

3501g UP TO 4000g

$72.00

$57,086

FEDEX

4001g UP TO 4500g

$76.00

$60,257

FEDEX

4501g UP TO 5000g

$79.00

$62,636

FEDEX

ASIA PACIFIC China - Honk Kong - Malaysia - Singapore - Japan

STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available

 

AUD

 

COURIER

0 UP TO 250g

$16.00

 

Sendle

250g UP TO 500g

$25.00

 

Sendle

500g UP TO 1 Kg

$30.83

 

Sendle

1 UP TO 1.5 Kg 

$40.35

 

Sendle

1.5 UP TO 2 Kg 

$49.05

 

Sendle

2 UP TO 2.5 Kg 

$98.00

 

Sendle

2.5 UP TO 3 Kg

$102.00

 

Sendle

3 UP TO 3.5 Kg

$115.00

 

Sendle

3.5 UP TO 4 Kg 

$120.00

 

Sendle

4 UP TO 4.5 Kg 

$135.00

 

Sendle

4.5 UP TO 5 Kg

$140.00

 

Sendle

5 UP TO 5.5 Kg

$155.00

 

Sendle

5.5 UP TO 6 Kg 

$160.00

 

Sendle

6 UP TO 6.5 Kg

$165.00

 

Sendle

6.5 UP TO 7 Kg

$170.00

 

Sendle

7 UP TO 7.5 Kg

$175.00

 

Sendle

7.5 UP TO 8 Kg 

$180.00

 

Sendle

8 UP TO 8.5 Kg

$190.00

 

Sendle

8.5 UP TO 9 Kg

$195.00

 

Sendle

9 UP TO 9.5Kg

$205.00

 

Sendle

9.5 UP TO 10 Kg

$210.00

 

Sendle

EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available

ASIA PACIFIC China - Honk Kong - Malaysia - Singapore - Japan

AUD

 

COURIER

0 UP TO 250g

$30.00

 

FEDEX

250g UP TO 500g

$30.00

 

FEDEX

500g UP TO 1 Kg

$40.00

 

FEDEX

1 UP TO 1.5 Kg 

$55.00

 

FEDEX

1.5 UP TO 2 Kg 

$65.00

 

FEDEX

2 UP TO 2.5 Kg 

$85.00

 

FEDEX

2.5 UP TO 3 Kg

$88.00

 

FEDEX

3 UP TO 3.5 Kg

$90.00

 

FEDEX

3.5 UP TO 4 Kg 

$95.00

 

FEDEX

4 UP TO 4.5 Kg 

$100.00

 

FEDEX

4.5 UP TO 5 Kg

$105.00

 

FEDEX